Regarding your concern about the access authorization during YouTube uploading, we've already forwarded it to our programmers for further improvements. To take care of your benefit, we processed a refund as requested. Your patience is highly appreciated! - It is regret to know that this product doesn’t live up to your expectations at present. We'll look into this matter and keep you updated via email as earlier as possible. Your patience is highly appreciated! - Thank you for giving Wondershare enough trust to investigate your issue further. Knowing you have already contacted us, would you please update your order number or ticket number here? Our senior support team will further investigate it and clarify it as well as evaluate your refund request accordingly. Kindly note that users just need to sign in to their YouTube account when they are uploading videos from Filmora to YouTube directly, and it sounds unusual when this procedure is relevant to Google Drive. We are always open to listening to users' voices and suggestions and continue to do further improvements. Reply from Wondershare Filmora Updated Feb 9, 2023 Look forward to getting in touch with you! We desperately hope to invetigate it further and then do the needed assistance, however, the current information is too limited, would you please send us your contact email or order number after receiving a request in Trustpilot? Your patience is highly appreciated. It sounds unusual to hear that you were deducted money for the auto-renewal subscription again after canceling it. And if you need phone support urgently, you may submit a callback request from the following link and we'll call back in your time zone from 9 am - 10 pm. Wondershare values each customer's benefit and we are always doing our best to provide both LiveChat, Phone, and email support, you may reach us more flexibly from the link below. We understand that it is very important for users to get help timely when he/she has trouble using the product. Firstly, I'd like to present our deepest apologies for the inconvenience that happened on your end. Reply from Wondershare Filmora Mar 2, 2023 I'm absolutely heartbroken that my money was taken away. I genuinely wish that the employee (who's hopefully not an AI) reading this is taking this to heart. I would honestly want my money back but turns out they have a no-refund policy. Your customer service is basically non-existent, I get the same answers over and over again and no confirmation if I've absolutely canceled, unsubscribed, or stopped the automatic renewal. But since this happened, I'm now paranoid that I will be charged again. Your customer CANCELS a subscription and this company goes out their way to suddenly renew it again? I canceled the subscription again after finding about this. They do send you an email about this, but I had the unfortune to not see this said email immediately before I was able to cancel. Apparently there's a "Automatic Renewal Policy" where it automatically renews your subscription again. I honestly thought nothing would happen after that since it did get canceled which means I shouldn't be charged again right? Wrong. Subscribed to WF (Monthly Plan), but I canceled it a day later.
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